Job Title: Infor SyteLine Help Desk Analyst
Location: Remote
Experience Required: 4-7 years
Overview:
We are seeking an experienced Infor SyteLine Help Desk Analyst to support end users and help improve overall help desk operations. In addition to ticket resolution, this role will focus on building scalable processes, developing documentation, and improving the overall support experience.
Key Responsibilities:
- Provide Level 1-2 help desk support with a strong focus on Infor SyteLine (CSI)
- Troubleshoot and resolve user issues related to SyteLine functionality and workflows
- Support ticket management, prioritization, and resolution within the help desk system
- Develop and maintain a knowledge base to improve self-service and reduce repeat issues
- Identify opportunities to improve help desk processes and overall business workflows
- Collaborate with internal teams to ensure consistent and efficient support delivery
- Support and work within SyteLine help desk systems and tools
Required Qualifications:
- 4-7 years of help desk or application support experience
- Strong hands-on experience with Infor SyteLine (CSI)
- Experience supporting ERP systems in a help desk environment
- Windows environment experience (required)
- Active Directory experience (required)
- General IT infrastructure and support background (required)
- Proven ability to document processes and build knowledge base content
- Strong problem-solving and communication skills
