Incubation Specialist

Important: Only applicants based in the Philippines will be considered.

ABOUT ENSTACK

Enstack is changing the way businesses are built by empowering everyone to become entrepreneurs. Enstack is an all-in-one AI-powered store builder for entrepreneurs to manage sales, payments, and shipping across web, chat, and physical locations. By integrating Artificial Intelligence into the core of business building, it is a transformative force in entrepreneurship, providing tools and a supportive ecosystem to help its users dream bigger, build smarter businesses, and live richer lives. Powering 100,000+ entrepreneurs in the Philippines and expanding regionally, it is backed by Mangrove Capital Partners, first institutional investors of Skype & Wix, and payments leader Xendit.

WHY JOIN US

More than any time in recent history, you can build and grow a business (or three) while having full control of your time and leading a balanced life. Success as an entrepreneur today is limitless, fueled by the power of your ideas and the courage to take risks. With Enstack, anyone can become their own boss, embrace every opportunity, and make time for what matters most. We foster a culture of collaboration, innovation, and personal growth, and we value humble, intelligent, compassionate, and creative individuals who possess grit and a drive to pursue bold ideas. Come shape the future of entrepreneurs and create a more digitally inclusive world while advancing your own career with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide Subject Matter Expertise on overall Enstack features for the sellers
• Responsible for the seamless onboarding of new sellers assigned to them
• Responsible for nurturing relationships with new sign-up sellers and helping them leverage Enstack for their business.
• Achieve communicated daily, weekly, and monthly metric goals but not limited to the number of sellers contacted, sales, and transactions over a period of time
• Respond to inbound/outbound inquiries via call, chat, and email of sellers and liaise with the internal team for any escalation and resolution
• Track, monitor, and evaluate the activities of sellers.

 QUALIFICATIONS AND EXPERIENCE

• Strong communication, presentation, and interpersonal skills
• Agile quick-learner with a go-getter attitude; able to proactively learn on the job and is comfortable multi-tasking
• Strong track record of high-level negotiation and successful internal and external relationship management
• Time and account management skills are preferred
• Strong attention to detail and accuracy
• Works well under pressure
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
• Strong sense of ownership and accountability
• E-commerce experience is a plus
• Familiarity with GSuite
• Fresh graduates are encouraged to apply
• Telesales, customer service and/or collections background is a plus

Company Description

Enstack is an innovative AI-powered platform that simplifies business management for entrepreneurs by offering an all-in-one store builder. Entrepreneurs can streamline sales, payments, and shipping across web platforms, chat applications, and physical locations. Enstack empowers businesses by digitizing operations, enhancing efficiency, and creating a supportive community for collaboration and growth. The platform is dedicated to helping entrepreneurs succeed in both online and in-person selling environments.

Role Description

This is a full-time hybrid role for an Incubation Specialist, based in Taguig with opportunities for remote work. The Incubation Specialist will support the onboarding and guidance of entrepreneurs in utilizing Enstack's tools effectively. Responsibilities include mentoring businesses, managing incubation programs, fostering growth strategies, and ensuring entrepreneurs maximize the platform's features. The role also involves engaging with the entrepreneur community, identifying growth opportunities, and monitoring progress to achieve long-term client success.

Qualifications

• Experience in mentoring or supporting small businesses or entrepreneurs
• Strong understanding of business operations, growth strategies, and digital transformation
• Excellent communication, interpersonal, and presentation skills
• Ability to design and implement creative training or incubation programs
• Experience with data analysis, reporting, and performance monitoring
• Adaptability to a hybrid working environment, with the ability to coordinate remotely
• Familiarity with AI-powered business tools or technology-driven solutions is a plus
• Preferred educational background in Business Administration, Marketing, or a related field