Incident Management SME

Must-Have

• 8+ years of Experience in Supporting & Leading Infrastructure projects in banking domain
• Ability to connect various incidents happening in the environment and invoke Major Incident Management team if required.
• Good Verbal & Written communication skills.
• Thorough understanding of Infrastructure terminologies
• Ability to work in 24x7 shift model
• Ability to resolve incidents as per the agreed SLA by identifying or engaging the required stakeholders.
• Documenting & communicating the incident status to all required stakeholders.
• Ability to do complete RCA independently where feasible or drive for RCA.

Good-to-Have

• ITIL Certification
• Handled Major Incidents independently