Inbound Supervisor

About us

Responsibilities

• Oversee daily inbound activities including receiving, unloading, checking, and putaway of materials.
• Ensure all inbound shipments are processed accurately and on time.
• Monitor inbound dock performance and manage trailer scheduling to avoid delays.
• Verify correctness of received goods against purchase orders and delivery documents.
• Ensure proper documentation of discrepancies (damages, shortages, overages).
• Implement and enforce quality checks to maintain high accuracy levels.
• Lead, supervise, and train inbound associates to achieve productivity targets.
• Assign tasks, monitor performance, and provide coaching or corrective actions.
• Promote a safe, disciplined, and motivated work environment.
• Ensure compliance with company SOPs, customer requirements, and safety standards.
• Identify process gaps and recommend improvements to increase efficiency.
• Support implementation of lean initiatives and warehouse optimization projects.
• Prepare and submit daily, weekly, and monthly inbound performance reports.
• Maintain accurate records of inbound activities in WMS (Warehouse Management System).
• Communicate operational concerns or exceptions to management and stakeholders.
• Liaise with transportation teams, suppliers, and customer representatives regarding inbound schedules.
• Coordinate with inventory control, outbound, and warehouse operations to ensure workflow balance.
• Address escalations related to inbound discrepancies or delays.
• Enforce health, safety, and environmental policies for inbound operations.
• Conduct safety briefings, incident reporting, and risk assessments.
• Ensure proper use of equipment such as forklifts, pallet jacks, and scanners.
• Manage QA activities, ensuring that product inspections, quality checks, and validations meet customer and internal standards.
• Oversee special order and retail operations, ensuring correct handling, processing, and documentation.
• Supervise bundling activities, ensuring accuracy, quality, and timely completion according to customer requirements.
• Manage STO and CODA items, including tracking, documentation, reconciliation, and timely processing.
• Handle TPR vendors, ensuring alignment with operational standards, timelines, and quality expectations.
• Coordinate schedules, monitor performance, and resolve issues related to TPR activities.

Requirements

• Bachelor's degree in Logistics, Supply Chain, Business, or related field equivalent experience accepted.
• 2-4 years experience in warehouse operations, preferably inbound/receiving.
• Supervisory or team lead experience in a logistics or distribution environment.
• Knowledge of WMS, inbound processes, QA checks, inventory handling, and discrepancy management.
• Experience with TPR vendors, QA activities, special orders, retail ops, bundling, STO and CODA items is an advantage.
• Strong leadership, communication, and problem-solving skills.
• Proficient in MS Office and warehouse tools (scanners, MHE basics).
• Able to work under pressure, meet deadlines, and coordinate multiple tasks.
• Willing to work shifting schedules, weekends, or holidays as required.