Inbound Sales Consultant

About Boat Hire Sydney

Boat Hire Sydney is a leading booking agency for private boat charters and events on Sydney Harbour.

We help customers organise birthday parties, corporate events, celebrations and relaxed cruises with family and friends. We do not own the boats ourselves. Instead, we work closely with a large network of trusted boat owners and operators to match customers with the right vessel for their event.

We are a small, established Australian business supported by an experienced team in Cebu.

About the Role

We are looking for a confident and motivated Inbound Sales and Booking Consultant to

join our Cebu team.

The main priority of this role is sales. You will respond to customers who have already contacted us and help them choose and book the most suitable boat for their event.

This is not cold calling or aggressive selling. However, the successful applicant will need to enjoy sales, confidently follow up with customers and have the drive to progress enquiries through to confirmed bookings.

Approximately:

Two-thirds of the role is inbound sales

One-third is basic event coordination

You will receive structured training, support from Reyna and the wider events team, detailed internal resources and access to our AI-assisted booking tools.

No previous boating knowledge is required.

Respond to new customer enquiries by telephone, email and online messaging

Understand each customer's event requirements, budget and preferred date

Recommend suitable available boats from our fleet

Build rapport with customers and confidently guide them towards making a booking

Follow up enquiries consistently and professionally

Work towards individual sales and conversion targets

Maintain excellent customer service without using high-pressure sales techniques

Develop strong working relationships with our boat-owner partners

Booking and Event Coordination

You will also manage the bookings you personally confirm, with support from our experienced events team.

This includes:

Answering customer questions about their boat and event

Confirming important booking details

Managing straightforward change requests

Coordinating matters such as pickup locations, catering choices and guest numbers

Liaising with customers, boat owners and the events team

Ensuring booking information is accurate, complete and properly recorded

Helping make each customer's cruise as smooth and enjoyable as possible

Essential Skills and Experience

Exceptional spoken and written English

A minimum of one year's successful experience in telephone-based sales

Experience working towards sales targets or KPIs

Confidence communicating with Australian customers over the phone

A genuine interest in sales and progressing enquiries into confirmed bookings

Strong customer-service and relationship-building skills

Excellent attention to detail

The ability to follow up customers confidently and consistently

The ability to work effectively in a busy and fast-moving environment

Self-motivation, reliability and a positive attitude

The ability to work well both independently and as part of a team

Confidence using web-based systems and learning new software

Applicants who have lived in an English-speaking country or who have extensive experience supporting customers from Australia, the United Kingdom, the United States or other English-speaking countries are particularly encouraged to apply.

Experience in events, hospitality, travel or tourism is helpful but not essential.

The initial schedule which will incorporate training will be:

Four hours per day

Three days per week

For approximately one month

Following the training period, the expected peak season schedule will be:

Four hours per day

Five days per week

Until approximately 1 February

Proposed hours of 9:00 am to 1:00 pm (Cebu time), subject to confirmation

Following the peak season schedule, hours will reduce and work can be done from home, until the following peak season

The successful applicant will be required to work with Reyna from her home office in Mandaue for the first six months. This is important for training, teamwork and developing a strong understanding of our boats, systems and customers.

Normal travel expenses will not generally be covered, although a travel allowance may be considered by special arrangement for an exceptional applicant.

We would ideally like the successful applicant to return to the Mandaue office during the following busy season, likely from around September for approximately four to five months.

However, this requirement may be waived for someone who has demonstrated that they are highly reliable, trustworthy, self-motivated and successful when working remotely.

Some weekend availability may be required during busy periods

Remuneration

Expected total earnings for a successful consultant are generally AUD $10-$13+ per hour, including commissions.

The remuneration structure is:

AUD $7-$9 per hourbase pay, depending on experience, English communication skills and demonstrated sales ability

AUD $13commission for each confirmed booking during the first year

No individual commission cap

An additional team target bonus

As a rough guide, a consultant achieving expected sales targets may earn approximately AUD $3-$4 or more per hour in commissions, in addition to their base hourly rate.

The exact package is open to negotiation for the right person. Commission arrangements will be reviewed after the first year.

Why Join Boat Hire Sydney

Work with warm inbound enquiries rather than cold calling

Earn meaningful individual commission for each booking

Receive structured training and ongoing support

Work with an established Australian tourism and events business

Join a friendly and experienced Cebu team

Use modern systems and AI-assisted tools

Increase your knowledge, responsibilities and potentially your working hours and pay over time

Build a long-term position in an interesting and enjoyable industry

Be recognised and rewarded for strong sales performance, reliability and initiative

We hope to find someone who will stay with the business long-term and grow with the role

How to Apply

Please submit your CV together with a brief video introduction to

[Confidential Information] explaining:

Your telephone sales experience

The types of English-speaking customers you have worked with

Your experience working towards sales targets or KPIs

Why you believe you would enjoy selling Sydney Harbour boat events

Whether you are able to work from Reyna's home office in Mandaue for the first six months

Your expected hourly rate