The E-Commerce Supervisor is responsible for the over-all operations of the E-Commerce Section, including all Ecoshift online stores, and the achievement of sales targets.
Job Responsibilities:
- Ensure that all company online stores, social media platforms, and e-commerce channels comply with company and brand protocols and standards.
- Design and monitor digital marketing campaigns, strategies, and promotions on online platforms.
- Ensure smooth flow of customer order process.
- Monitor return refund request.
- Achieve sales targets as determined by the National Sales Manager.
- Ensure customer satisfaction through effective customer service initiatives.
- Submit relevant monthly reports (e.g., sales, return refund, sample, etc.).
- Consult with the National Sales Manager regarding other work-related concerns for prompt and appropriate resolutions.
- Perform other job responsibilities that may be assigned as needed by business operations in relation to this job position.
