Import/Export Operations Associate

Job summary:

The Operations Associate carries out daily trade operations execution for the company's import/export or domestic supply chain activities in Food Ingredients, Packaging and Agri-Products flows in and around the Asia/Oceania Region, namely for Australia and New Zealand clients, with a large proportion being Dairy products.

Responsibilities:

• Carry out post trade contract activities and day-to-day execution of physical contracts concluded by the regional commercial team on a variety of supply chain flows including but not limited to import & export (containers/breakbulk) shipments, domestic warehousing and trucking deliveries into and within Australia and New Zealand. This involves planning shipments/deliveries to payment collection.
• Liaising with Local and Regional Commercial, Operations, Finance and Trade Finance teams to plan for organise smooth execution inter-team workflows, especially where any supplier payments or client receivables requires bank funding.
• Acknowledgment of nomination to buyer and sending it on to shipper ensuring shipper acceptance of nomination.
• Issuing documentary instructions to shipper for timely preparation of shipping documents and follow up on draft documents for checking.
• Creating shipment number in our in-house system, Suite.
• Ensure all drafts are checked and confirmed by buyer and passing on to shipper. Follow up on scanned signed documents and original documents.
• Instructing / appointing surveyors at loading and discharging port(s).
• Create sale invoice and upload all shipping documents in Suite.
• Ensuring payments from buyers are made in time before shipments arrive at destination.
• Managing the payment of suppliers, freight invoices and any other costs.
• Ensure all information like documentary instructions, LOIs or LCs (if required) are in place before loading/discharging.
• Preparation & maintenance of shipment documents in in-house system Suite and any hard copies if required.
• Arrange local or overseas courier to send out original documents.
• Handle customer's requests relating to QA documentation.
• Follow up on customers claims and other shipment related disputes working closely with traders for a resolution.