Import and Export Specialist

Onsite work set up only - Ortigas and Cubao

Working with us means being part of a team that gets things done—and enjoys the journey. You can expect:

• HMO on Day 1 – your health and peace of mind come first
• Bonuses, incentives, and recognition – we reward results
• Skill-building and training – we invest in your growth
• Work-life balance – because your time matters
• Opportunities to travel or cross-train as you grow
• A supportive, collaborative culture that brings out your best

Client specific Tasks:

Day to Day Collaboration

• Daily Operation: Handle customer enquiries, coordinate with Operating companies on shipment tracking, cargo uplift, customs clearance, delivery.
• Monthly War Room: Attend month end war room meeting, coordinating with Operating companies to tackle hot shipments.
• Complaint: Handle customer complaints, work with Operating companies on corrective action plans.

Reporting

• Daily / Monthly generate reports from system or work with Operating companies in customer format, including shipment track & trace report, EDI data transmission report, billing report, CO2 emission
• report, damage & loss report.

Billing

• External Billing: Check all the invoices on monthly basis, ensure invoices billed correctly and sent to customer or customer appointed billing houses via EDI or physically within requested timeframes.
• Internal Billing: Prepare control tower cost allocation and invoice monthly, get approval via system.
• Settlement: Work with Finance team on AR and follow up overdue payment.

MBR / QBR

• Data Collection & Analysis: Collect data from Internal system or Operating companies, assess performance again KPI.
• Communicate Result: Share KPI results with internal stakeholders, work with Operating companies on root causes and improvement plans.
• MOM: Prepare meeting minutes with action items of each review.
• Follow up: Follow up action items with internal stakeholders before next meeting.

Generic tasks

Responsibilities:

• Enter data from source documents into prescribed computer database, files and forms
• Check completed work for accuracy and correct data when necessary
• Comply with data integrity and security policies
• Provide customers with product and service information with highest quality standard
• Research required information using available resources

Operations

• Creating and managing orders for new shipments
• Creating import and export FCL, LCL, and Air forwarding jobs
• Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
• Lodging Sea Cargo, Export Customs Manifest, PRA
• Sending documents to brokers for Import Clearance, EDN request for Export Clearance
• Sending cartage advise, EDO, and other necessary documents to transport
• Coordinate cartage with transport and client
• Monitor customs clearance, follow up on missing documents and requirements to complete clearance
• Send invoices to the clients once costing is approved and follow-up payment
• Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
• All email correspondence
  

• 3–5 years of experience in freight forwarding or logistics (required)
• Preferably a Licensed Customs Broker and with import/export shipment data entry experience
• Graduate of BS Customs Administration or related program
• Experience using CargoWise will be an advantage
• Typing speed of 45 WPM or more, with a strong focus on accuracy
• Detail-oriented, organized, and able to multitask
• High computer literacy and MS Office proficiency
• Strong English communication skills—both written and verbal
• A proactive mindset and ability to stay calm under pressure
• A true team player who thrives in a fast-paced environment
• Amenable to work on site in Ortigas Pasig and Araneta Cubao
• Amenable to work in shift schedule