Implementation Specialist (Work From Home | Night Shift)

The Implementation Specialist will support the onboarding process for new software clients. The ideal candidate should possess foundational technical knowledge of the software development life cycle and a dedication to ongoing professional growth. This paid internship offers hands-on experience in contemporary software implementation methods and fundamentals of ServiceNow.

Job Description:

• Assist the Implementation team with accomplishing tasks related to implementation of new customers into client's software residing in ServiceNow.

• Collaborate with Technical Implementation Leads to identify, create, and analyze customer design. • Participate in project calls to collect and document detailed technical requirements.

• Align with Professional Service, Developers, and Product teams on program solutions.

• Assist in the development of Test Plans and Test Scripts.

• Participate with QA (Quality Assurance). Test software functionality prior to client UAT (User Acceptance Testing); document findings.

• Assist with troubleshooting for issues.

• Learn and maintain up to date software capabilities and functionality within the ServiceNow platform

• Work in cooperation with the Implementation Team and other departments to identify process inefficiencies; streamline delivery as bets practice.

Qualifications:

• At least one (1) year of mixed experience as a QA/TBA (Quality Assurance/Technical Business Analyst)

• Familiar with Software Development Life Cycle (SDLC) models and Agile methodologies.

• Proficient with Microsoft Office Suite with ability in manipulating data using tools such as Excel, Word, and PowerPoint to support project analysis and reporting needs.

• Collaborative team player with strong problem-solving abilities to contribute effectively to team goals and address complex tasks with dedication and enthusiasm.

• Positive attitude and professional demeanor with commitment to continuous learning and professional development

• Clear and coherent in both written and verbal communication skills to manage project communication at all organizational levels.

• Ability to quickly adapt to change in a fast-paced work environment

• Self-driven and goal-oriented, consistently achieving results through disciplined work ethic and proactive initiative.