JOB SUMMARY:
As an Implementation Specialist, you will lead professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the Implementation Specialist will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget
.
ESSENTIAL RESPONSIBILITIES & DUTIE
- S:Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform sui
- teProvide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform sui
- tePerform thorough needs assessments and requirements gathering activiti
- esProvide regular internal and external status updates highlighting accomplishments and ris
- ksWork directly with key client leads to provide expertise around software configurati
- onUse expertise of Lone Wolf software and customer environments to consult agencies on best practic
- esWork closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilizati
- onProvide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party AP
- IsTrack project work to ensure implementations are progressing on-time and within budg
- etMaintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf directi
- onParticipate in internal UAT activities as requir
- edMaintain a good knowledge of the real estate industry and trends within the indust
ry
REQUIREMEN
- TS:A degree in Advertising, Accounting, Business or a related fi
- eldExceptional project planning skills and ability to multi-t
- askProven track record in providing in-house and remote train
- ingProven ability to meet and exceed service standards and K
- PIsDemonstrated ability to successfully and independently manage multiple projects and resolve iss
- uesExcellent written and verbal communication skills; excellent presentation ski
- llsOutstanding client relationship ski
- llsExperience working with Product and QA to troubleshoot, test and improve produ
- ctsPrior experience with agency systems or related software/applications prefer
red
QUALIFICATI
- ONS:EDUCATION: A degree in Advertising, Accounting, Business or a related fi
- eld.EXPERIENCE: 1-3 years of experience in client services, training, or consult
ing.
