Implementation Specialist

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Summary:

We are looking for a highly skilled and motivated Presales Implementation Engineer with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in working with customers to understand their requirements, assisting in the presales process, and ensuring smooth implementation of security solutions.

Key Responsibilities:

• Collaborate with sales and technical teams to understand customer requirements and translate them into technical solutions.

• Conduct product demonstrations, proof-of-concept (POC) deployments and solution presentations for customers.

• Design and implement security solutions, including MDM, RMM, and Patch Management tools, based on customer needs and business goals.

• Provide technical guidance and advice to clients during the presales cycle.

• Assist in creating and customizing proposals, responses to RFPs, and technical documentation.

• Work closely with customers and internal teams to ensure successful deployments, configurations, and implementations of cybersecurity products.

• Troubleshoot and resolve technical issues during presales and post-sales phases.

• Stay updated with the latest trends and advancements in the cybersecurity domain, particularly related to MDM, RMM, and Patch Management.

• Support clients in managing and securing devices, networks, and endpoints.

• Maintain high levels of customer satisfaction by ensuring timely and efficient implementation of solutions.

Required Skills & Qualifications:

• 2-5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile

Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.

• Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.

• Experience with deploying, configuring, and supporting MDM solutions such as AirWatch, MobileIron, or Microsoft Intune.

• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or NinjaRMM.

• Hands-on experience in presales activities, including customer engagements, presentations, and demos.

• Strong communication skills with the ability to articulate complex technical concepts to non-technical audiences.

• Ability to manage customer expectations, solve problems quickly, and work under pressure.

• Basic understanding of network security, endpoint protection, and IT infrastructure.

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

Desired Skills:

• Certifications such as CompTIA Security+, Certified Information Systems Security

Professional (CISSP), or any other relevant cybersecurity certifications.

• Experience in network security and endpoint management.

• Knowledge of cloud security concepts and technologies.