Implementation Senior Associate

Job Description & Summary

We are looking for qualified candidates with a unique combination of consulting and software implementation experience to support client-facing delivery of consulting projects across South East Asia.

• Provide in-depth guidance to customers to align their unique business needs with Planview solution capabilities
• Facilitate workshops and lead configuration activities to achieve customer's business outcomes
• Translate customer business requirements and use cases into a best practice driven configured solution
• Complete migrations, implementations, and configuration of products or services for customers including add-ons, analytics, and integrations with other products Define reporting and analytics and integration business requirements and complete functional specification documentation
• Leverage consulting skills and experience to address day-to-day challenges when dealing with customers, including conflict resolution, troubleshooting, and resolution of customer issues
• Conduct quality assurance checks and testing during implementations to ensure a high quality customer experience
• Work collaboratively with Planview teams to support overall solution documentation and build internal knowledge base

You will work as part of a dedicated team that supports client-facing projects across South East Asia on a broad range of topics and industries. The Centre of Excellence works with teams across South East Asia (Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines and Myanmar), and beyond.

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree

Certifications

Required Skills

Optional Skills

IT Implementation, Planview, Software Implementations

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

Yes