POSITION
:
IMPLEMENTATION MANAGER
REPORTS TO
:
IMPLEMENTATION TEAM HEAD
DIRECTLY SUPERVISES
:
N/A
UNIT / DEPARTMENT
:
IMPLEMENTATION UNIT / SERVICE DELIVERY
DIVISION / GROUP
:
Job Summary
CHANNEL APPLICATION / WHOLESALE BANKING SEGMENT
The
Implementation Manager manages the overall implementation of a corporate/business deal of the products / services under the purview of DBD (Deposits Business Division) / WBS (Wholesale Banking Segment) which can be positioned as a business solution for wholesale accounts. He/She engages with corporate clients to ensure a timely and meaningful integration of the services availed related to the customer's business process, both technical and procedural. Coordinates with various units to ensure that the delivery of the service/product to the customer is seamless.
Principal Duties And Responsibilities
Client Relationship Management
- Conducts training/walkthrough regarding DBD/WBS Products availed by client.
- Conducts client inspections/visit onsite/over the phone to address escalated concerns at point of implementation.
- Explains the technical aspect of DBD/WBS products during Implementation
Complaints Management / Issue Resolution
- Provides after sales assistance during the implementation window or after, as needed, to resolve customer issues
Information Technology Adeptness
- Helps in integrating customer systems with DBD/WBS products/applications.
Needs Analysis and Solution Matching
- Gathers customer feedback and business intelligence during implementation to be relayed to the Product Development / Product Management / Channels team for further improvement of the Bank's existing product offerings and overall competitiveness
It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time.
Job Qualifications
Years of Work Experience: 5-10 years
Educational Attainment/Required course (if applicable): Bachelor's Degree in Computer/Telecommunication, Computer Science/Information Technology, Marketing, Open to any field of study
Required Certification/Professional License (
if applicable): N/A
Field of Specialization (
if applicable): Combination of IT, Sales, Customer Service, and/or Product Management
Knowledge And Skills Requirement
- Broad understanding of cash management / WBS services.
- Tech savvy, knowledgeable on systems that companies utilize.
- Knows how to communicate properly with senior management of corporate/business clients.
- Above average communication skills - ability to clearly convey information and ideas to individuals or groups
