Join our Team
The
Implementation Manager role is focused on efficiently managing all aspects of implementation services in a data- and value-driven manner. Key responsibilities include overseeing scope, time, and resource planning; ensuring accurate reporting; and managing ASP engagements. This role actively supports commercial engagements while ensuring compliance with group directives, legal and financial standards, global and local Environmental and Occupational Health and Safety (E+OHS) regulations, data security, privacy requirements, and approved processes and tools. Taking proactive actions to secure effective implementation outcomes is central to its function.
What you will do:
- Define scope and workforce plans, managing performance to ensure first-time-right delivery.
- Manage financial performance during the roll-out phase in line with budget to support overall project outcomes.
- Drive change management against KPIs and identify improvement opportunities through continuous measurement.
- Ensure ethical and sustainable delivery by enforcing adherence to processes, regulations, and tools for suppliers, customers, and Ericsson resources, taking corrective action when needed.
- Drive and implement value-adding change initiatives.
- Proactively influence the quality of your own work and the work of others to ensure expected outcomes.
- Set up and manage acceptance procedures with customers and suppliers to secure timely acceptance and payment per agreed terms and conditions.
- Monitor the invoicing lifecycle during implementation to safeguard financial performance.
- Report progress and deviations to support workforce and cost management.
- Communicate effectively with customers and suppliers to maintain smooth information flow.
- Assurance of implementation work:
- Ensure work is executed in accordance with customer and Ericsson directives and standards.
- Take action in cases of non-compliance with customer or Ericsson standards.
- Manage and mentor the assigned team and meet associated operational requirements.
- Perform effectively under high pressure, demonstrating adaptability and resilience in managing demanding workloads.
- Ensure timely, high-quality communication with internal and external stakeholders, maintaining professionalism, responsiveness, and strong customer engagement.
- Drive full-cycle telecom roll-out execution, leading all phases from planning to customer handover to achieve successful project delivery.
The skills you bring:
- Experience leveraging data, automation, and AI/ML technologies to access, interpret, and utilize insights for informed and ethical decision-making.
- Ability to manage implementation activities of a defined solution, coordinating third-party, customer, and company on-site activities to achieve acceptance in compliance with regulations and laws.
- Strong technical background in telecommunications technologies, planning tools, and systems, with a continuous-learning mindset to stay current with technological and regulatory advancements.
- Training and awareness of E+OHS and security-related statutory and customer requirements applicable to Ericsson, especially in the local market.
- Strong background in workforce management and ASP (Authorized Service Provider) management.
- Ability to work effectively as an individual contributor.
Qualifications:
- University Degree in Engineering (IT or Telecom) or the equivalent
- With at least 8-10 years of relevant experience as an Implementation Manager and has worked/currently working for a telecommunications organization
