Join our Team
The
Implementation Head role is responsible for leading end-to-end telecom implementation, rollout, and service delivery operations in a data- and value-driven manner. The role oversees large-scale deployment programs, customer support delivery, workforce and ASP management, financial performance, and operational governance while ensuring compliance with contractual, legal, security, and E+OHS standards. This role also drives customer satisfaction, strategic transformation initiatives, and continuous improvement across implementation and service delivery operations.
What you will do:
- Lead full-cycle telecom rollout and implementation programs from planning to customer handover.
- Manage implementation scope, workforce planning, delivery governance, and operational performance.
- Own rollout financials, budget management, invoicing, and contract delivery performance.
- Drive KPI management, operational excellence, process transformation, and continuous improvement initiatives.
- Manage customer relationships, stakeholder expectations, escalations, and SLA compliance.
- Lead implementation managers, deployment teams, vendors, and ASP partners.
- Ensure compliance with customer, corporate, legal, security, and E+OHS requirements.
- Support commercial engagements, contract renewals, and business growth opportunities.
- Drive strategic modernization, automation, and data-driven delivery initiatives.
- Ensure high-quality communication and collaboration across customers, suppliers, and internal stakeholders.
The skills you bring:
- 10–15+ years of experience in telecom implementation, rollout, service delivery, or network operations.
- Proven leadership experience managing large-scale telecom deployment programs.
- Strong background in regional or multi-country telecom operations.
- Experience handling Tier 1 telecom operators or enterprise customers.
- Strong financial, commercial, and contract management exposure.
- Demonstrated leadership of large cross-functional delivery organizations.
- Experience driving transformation, automation, and operational excellence initiatives.
- Strong executive stakeholder management and customer-facing capabilities.
- Ability to operate effectively in high-pressure and complex delivery environments.
- Must be willing to work in Davao
Why join EricssonAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) ||
Req ID: 784787
