In this role, you are expected to:
- Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded
- Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions
- Confidently manage client in parallel to product developments and a changing landscape
- Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
- Be able to communicate complex, technical concepts in a focused and well-organized manner
- Be able to learn and acquire knowledge in modern technologies in keeping step with market developments
- Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
- Orientation towards quality enhancement and process improvement
- Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
- Represent client system and operational requirements to internal Visa organizations
- Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture
- Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
- Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
- Assume appropriate decision-making authorities to ensure flawless execution of project objectives
- Coordinate internal Visa resources to ensure delivery on commitments
What you will need:
- We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
- Bachelor's Degree or equivalent qualification
- A minimum of 8+ years experience in a customer support role in financial services, payment card, software, or information services
- Ability to successfully manage competing priorities while serving as a positive influence across the organization
- Excellent project management skills
- Excellent verbal, written, presentation and interpersonal skills. Demonstrated ability to articulate complex technical terms or processes into business language
What will also help:
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
- Willingness to take on new challenges, explore innovative ideas and be flexible with changing priorities
- Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to innovative ideas and changes to the standard operational procedures
