In this role, you are expected to:
- Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.
- Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.
- As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
- Be the voice of the customer - Represent clients feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.
- Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.
- Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.
- Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.
- While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.
- We are looking to hire candidates who have already accumulated the relevant skills and experience. You will be curious about the payments industry, be results-driven and passionate about our clients. As a candidate you should have:
- Minimum 5 years of experience in Implementation, Project Management or Technical Support in Payments or Technology industry.
- Functional implementation experience, business analysis, testing, training or technical support experience in a client-facing role.
- Ability to apply project management methodology to manage projects with moderate supervision.
- Experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.
- Experience working with expense, workflow management systems, financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is highly desired.
- Ability to quickly understand technical documents such as client facing guides and messaging specifications.
- Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
- Good verbal and written communication skills, presentation skills, attention to detail and ability to interact professionally and confidently with internal and external stakeholders.
- Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.)
- Role is based in Pasay, Manila.
What will also help:
- Bachelor Degree in Computer Science, Technology or equivalent.
- Knowledge in credit card processing and card processing systems is highly desired.
- Experience with API project implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman is a plus.
- Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage.
- Previous experience in roles such Software Development, Technical Support or Presales is a plus.
- Ability to converse or read Chinese, Japanese or Korean is a plus.
- Experience with Cash Management solutions, fund transfers and SWIFT is a plus.
