Client Counseling: Responsible for counseling clients regarding their inquiries about immigration products and services through various communication channels such as phone, email, and in-person meetings.
Information Provision: Provide clear and accurate information based on current immigration visa laws and policies relevant to the client's profile and chances of immigration.
Profile Evaluation: Conduct a fair evaluation of a candidate's profile to determine eligibility for immigration services.
Action Plans: Prepare action plans and schedules to meet specific sales targets assigned by the organization.
Lead Follow-Up: Regularly follow up on inquiries, new leads, and referrals resulting from daily activities.
Sales Prospecting: Identify potential sales prospects and initiate contact with them to promote services.
Sales Targets: Meet monthly sales targets by converting leads into actual sales through effective communication and persuasion.
Client Communication: Maintain ongoing communication with clients via phone and email to ensure satisfaction throughout the process.
Reporting: Ensure that Management Information System (MIS) reports are submitted within the turnaround time (TAT).
Customer Satisfaction: Assess student feedback to improve customer satisfaction levels.
Candidate must possess at least a Bachelor's/College Degree, (other qualifications relevant to Visa and Immigration Consultancy is an advantage)
1 year of working experience in the related field is required for this position.
Fresh Graduates are always welcome.
Outstanding verbal communication.
Must be motivated, energetic and able to work as part of a team.
Must have strong communication and negotiation skills as the job is centered on communication with clients
Must be able to work to tight deadlines even when under pressure, whilst still being able to provide a high level of customer service.
Must be proficient in Microsoft Office.
Experience as an Immigration Consultant, preferably with expertise in relocating individuals to more than one country.
