Job Description
About Us
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
The Client A leading Australian provider of specialist building services, delivering integrated technical solutions across design, installation, commissioning, maintenance, and ongoing building operations. With more than 70 years of experience, the company is known for handling complex projects across HVAC, automation, fire services, energy optimisation, engineering, and related facilities services.
The Role
The IFS Technical Specialist is responsible for the design, configuration, development, and ongoing support of the IFS Applications ERP platform. Working closely with business stakeholders and functional consultants, this role ensures the IFS environment operates reliably, meets evolving business requirements, and aligns with best-practice architecture standards.
MAJOR CHALLENGES
To Become Knowledgeable And Have a Complete Understanding Of
- Aligning the ERP system's functionality with evolving business requirements while avoiding customisation.
- Integrating the ERP system with other applications (e.g., CRM, HR, supply chain, legacy systems) while ensuring data flows seamlessly.
- Encouraging user adoption of the ERP system, addressing resistance to change, and ensuring proper training for all users.
- Ensuring accurate, consistent, and clean data during ERP implementation or upgrades.
- Regularly upgrading and maintaining the ERP system without disrupting business operations.
- Protecting the ERP system from cyber threats and ensuring compliance with industry and regulatory standards (i.e, ISO27001:2022).
- Coordinating efforts across departments with varying priorities and technical expertise.
- Oversee the design, development, and technical support for ERP applications within the A.G. Coombs Group, ensuring seamless integration and optimal system performance.
- Develop and maintain comprehensive support documentation, ensuring effective handovers, knowledge transfer, and ongoing system support for the ERP team and end users
- Other duties as assigned
PERFORMANCE MEASURES
- Percentage of system uptime at 99.8% availability).
- User satisfaction score (e.g., from surveys or Net Promoter Score)
- Average time to resolve ERP-related issues (e.g., critical vs. non-critical)
- Percentage of ERP modules delivered on time and within budget
- Percentage of users trained or adoption rate of new ERP features.
- Budget adherence for ERP-related expenses (e.g., maintenance, upgrades, projects)
SPECIFIC DUTIES AND RESPONSIBILITIES
Work Health & Safety
- Drive and maintain SafetyMAP and ISO Accreditations.
- Comply with WHS requirements in accordance with the Act and relevant to the State or Territory in which work is performed.
General
System Design & Development
- Design and develop custom extensions, reports, and integrations within IFS Applications
- Build and maintain integrations between IFS and third-party systems using IFS Connect, REST/SOAP APIs, and middleware platforms.
- Develop PL/SQL procedures and IFS-specific scripting including IFS Aurena and IFS Developer Studio components.
- Create and maintain custom reports using Business Reporter, Report Designer, IFS Lobbies and Power BI.
Configuration & Implementation
- Lead and support IFS module configuration across Finance, Supply Chain, Manufacturing, Projects, and/or Maintenance (MRO).
- Participate in full project lifecycle activities: requirements gathering, solution design, build, testing, training, and go-live support.
- Perform data migration activities including data mapping, cleansing, load, and reconciliation.
Support & Administration
- Provide Level 2/3 technical support for IFS incidents, triaging issues and delivering timely resolutions.
- Maintain system documentation including technical specifications, data dictionaries, and runbooks.
Stakeholder Engagement
- Translate complex business requirements into viable technical solutions.
- Mentor junior team members and share knowledge across the IT function.
- Liaise with IFS product support and third-party vendors to resolve complex technical issues.
Continuous Improvement
- Improve knowledge and develop skills in order to implement and maintain a high level of IT development and support provision skills.
- Identify opportunities to improve system inefficiencies
Schedule: Monday to Friday 8AM-5PM PHT
Work Location: Officebased - Eastwood, SM North, Alabang, Clark and Cebu
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
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