Identity Management Analyst

Position Purpose:

Looking for an L2 Sys Admin – Identity Management (eDirectory). 

As a member of the Infrastructure Shared Services Center, the L2 Sys Admin – Identity Management (eDirectory) will play a critical role in the management, support, maintenance, implementation, administration, and lifecycle management of eDirectory Application and Infrastructure platforms. This role will represent the department in Business Units and project teams while acting as a key escalation point for incidents and contributing to the qualification and deployment of new solutions. 

This position is split between day-to-day operational support and project-based work, ensuring the stability, security, and lifecycle management of the eDirectory environment. 

PRIMARY RESPONSIBILITIES: 

● Build, deploy, maintain, and document changes in eDirectory environments. 

● Provide L2 operational support for troubleshooting, request handling, and incident resolution. 

● Assist in projects involving server and application migrations, including Novell eDirectory. 

● Manage and create eDirectory drivers. 

● Deploy automation logics for auto-provisioning and user synchronization across applications and domains. 

● Ensure stability, response time, and lifecycle management over the eDirectory platform. 

● Perform account cleanups and identity management using best practices. 

● Analyze account information and data extraction using in-house tools (iGlobalUsers). 

● Communicate and report effectively on system performance and incidents. 

Technical and Functional Abilities: 

• Expert in Linux OS, eDirectory, IDM Console, and NetIQ Access Manager. 

• Deep knowledge of Novell services and applications, LDAP, Apache Tomcat, and NDSD service. 

• Experience in eDirectory administration and troubleshooting. 

• Strong technical knowledge of core infrastructure services including eDirectory and Active Directory. 

• Hands-on experience with Linux OS automation and scripting. 

• Familiarity with the ITIL framework. 

• Knowledge of Microsoft SQL Server Management Studio. 

Behavioral Abilities: 

• 3 –5 years of experience in infrastructure, specifically Novell products and Linux OS. 

• Self-motivated and eager to grow in IT infrastructure. 

• Experience in an international IT environment. 

• Strong team player, able to collaborate with internal and external stakeholders. 

• Customer service-oriented with excellent verbal and written communication skills. 

• Fluent in English (Italian reading skills appreciated but not mandatory). 

• Strong analytical and problem-solving skills. 

• Ability to adapt to changing environments and requirements. 

• Willingness to travel as required. 

• Demonstrated leadership, influence, and organizational skills. 

Technical Environment: 

• OS Server: Linux OS (including RHEL) 

• Identity Management: eDirectory, Azure Active Directory, Microsoft Active Directory 

• Novell eDirectory & NetIQ Access Manager 

• VMWare 6.x and above 

• Ticketing Tools (e.g., Helpdesk Advance) 

• SQL Server 

• iGlobalUsers