Discover your 100% YOU with MicroSourcing!
Position:
ICT Transition Specialist
Location:
BGC, Taguig
Work setup & shift:
Onsite | Dayshift
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a Managed Service Request Specialist, you will:
- Manage the end-to-end service transition lifecycle, ensuring new ICT services and infrastructure are seamlessly integrated into the production environment.
- Develop and oversee comprehensive transition plans, including operational readiness testing and service acceptance criteria.
- Coordinate with project teams and service operations to ensure all support documentation, training, and knowledge transfer are completed prior to go-live.
- Perform risk assessments for complex service migrations, identifying potential service impacts and defining mitigation strategies.
- Facilitate the Early Life Support (ELS) period, monitoring service stability and ensuring swift resolution of post-transition issues.
- Maintain the Service Transition framework and processes, ensuring alignment with ITIL best practices and organizational standards.
- Liaise with external vendors and internal stakeholders to ensure third-party services meet agreed- upon transition requirements.
What You Need
Non-negotiables
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience (5+ years) in IT Service Management, specifically within Service Transition or Project Management.
- Demonstrated experience managing complex ICT transitions in a large enterprise or
telecommunications environment.
- In-depth understanding of the ITIL Service Transition phase and Service Design principles.
Preferred Skills/expertise
- ITIL v4 Managing Professional or Strategic Leader certification.
- PRINCE2 or PMP Project Management certification.
- Experience with cloud service migrations (Azure/AWS) and hybrid infrastructure environments.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
