Discover your 100% YOU with MicroSourcing!
Position: ICT Quoting & Operations Manager (B2B AU Telco)
Location: BGC, Taguig
Work setup & shift: Onsite | Day shift
Be a part of something big at Microsourcing!
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talentcreating an exceptional place to work while enabling the delivery of a world class service centre
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job Summary
This role will lead and oversee three critical functions within ICT service delivery and quoting operations: Managed Network Services (MNS) Quoting, Procurement and Operations. This role ensures seamless coordination across order processing, operational support, and quoting activities to deliver exceptional customer experience and operational efficiency.
Your Role:
As an ICT Quoting & Operations Manager, you will:
- Provide strategic direction and day-to-day leadership to ICT Procurement Analysts, ICT Operations Analysts, and MNS Quoting Specialists.
- Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
- Manage operational workflows, troubleshoot escalations, and ensure compliance with SLAs and regulatory requirements.
- Supervise the MNS quoting function, ensuring accurate, competitive, and timely quotes for managed network services.
- Collaborate with Sales and Product teams to align pricing strategies and customer requirements.
- Manage project accounts and baselines within SLA, supporting Project Managers throughout the lifecycle.
- Oversee contract administration, including changes, variations, closures, and billing milestones to ensure timely revenue recognition.
- Own end-to-end order management: create and monitor sales orders/contracts, coordinate invoicing, credits, and SAP material setup.
- Ensure accurate reconciliation and billing of monthly fixed contracts, product, and maintenance milestones using data from multiple systems.
- Collaborate with sales and finance teams to streamline order-to-cash processes and resolve escalations promptly.
- Act as the primary escalation point for internal teams, vendors, and customers.
- Maintain strong communication channels with cross-functional teams to ensure alignment and transparency.
- Identify process gaps and implement initiatives to enhance efficiency, reduce lead times, and improve customer satisfaction.
- Drive automation and best practices across fulfilment, operations, and quoting functions.
- Provide regular performance reports and insights to senior leadership.
What You Need:
Non-negotiables
- 7+ years of experience in ICT service delivery, operations, and quoting management.
- Proven track record in leading cross-functional teams and managing multiple operational streams (procurement, quoting, and project administration).
- Strong background in project and contract management, including billing and revenue assurance.
- Experience with SAP or similar ERP systems for order and contract management.
- Demonstrated ability to manage stakeholder relationships across sales, finance, vendors, and customers.
- Exposure to telecommunications products and managed network services.
Preferred skills/expertise:
- Leadership and team development in a dynamic environment.
- Advanced proficiency in Microsoft Office Suite and order management tools.
- Strong analytical, problem-solving, and process improvement capabilities.
- Excellent communication and negotiation skills.
- Ability to work under pressure and meet tight deadlines.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
