IAM Engineer
IAM Engineer
stefanini north america and apac- Posted a month ago
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Job Description
Details:
What will you do
Details:
What do you need to succeed
What will you do
- Provide support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
- Ensure that all the tickets/incidents are resolved within committed SLA's
- Ensure positive user-experience through clear communication and timely support
- Continuously identifying opportunities for process improvement and tasks automation.
- Maintain documentation of support processes, knowledge articles, and operational procedures.
- Maintain dashboard reporting on performance, access reviews, and compliance activities etc
- Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.
Details:
What do you need to succeed
- 2+ years of hands-on experience with Sailpoint IdentityIQ.
- Certification in Identity Security Engineer has added advantage
- Understanding of Lifecycle events workflow (Joiner, Mover, Leaver and Rehire etc)
- Knowledge of directory services (Active Directory, EntraID and LDAP)
- Knowledge of database administration (SQL and MSSQL)
- Experience with technologies such as Java, JavaScript, XML
- Knowledge of ITIL processes (incident, problem, change management)
- Strong analytical and problem-solving skills
- Strong communication skills and experience in supporting and collaborating with an international user community
- Shift flexibility and schedule adherence are required for the position.
More Info
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About Company
Skills:
Java, database administration, Ldap, Mssql, Sql, Javascript, Xml, Itil Processes, Rest Apis, SailPoint Identity Security Cloud, Microsoft Entra ID, Active Directory, SailPoint IdentityIQ, AI-assisted operations automation tools, ServiceNow integration