Position: IAM Access Provisioning Analyst - Junior
Number of hours: 40 hours / week
Schedule: EST
Key Responsibilities
- Process user access requests in accordance with approved Identity and Access Management (IAM) policies, procedures, and Service Level Agreements (SLAs).
- Provision, modify, and revoke user accounts and system access across enterprise applications, directories, and platforms.
- Perform user onboarding, role changes, and offboarding activities while ensuring appropriate access controls are maintained.
- Assist in role-based access control (RBAC) administration by assigning roles and permissions based on approved business requirements.
- Support periodic user access reviews, access certification campaigns, and segregation of duties (SoD) validation activities.
- Monitor IAM service requests, resolve routine access-related issues, and escalate complex requests to senior IAM team members.
- Maintain accurate documentation of access requests, provisioning activities, and operational procedures.
- Collaborate with application owners, HR, IT Operations, and Service Desk teams to ensure timely and accurate access provisioning.
- Support compliance and audit activities by preparing access reports and maintaining audit evidence.
- Participate in Agile ceremonies and contribute to process improvement initiatives where applicable.
- Follow information security policies, regulatory requirements, and identity governance standards.
- Escalate security risks, policy exceptions, and provisioning issues to senior IAM analysts when appropriate.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
- 0–2 years of experience in Identity and Access Management (IAM), IT Support, Service Desk, Security Operations, or a related technical role.
- Basic understanding of Identity and Access Management (IAM) concepts, including user lifecycle management and Role-Based Access Control (RBAC).
- Familiarity with Active Directory, Microsoft Entra ID (Azure Active Directory), LDAP, or similar identity services.
- Basic understanding of authentication, authorization, and Multi-Factor Authentication (MFA).
- Familiarity with IT Service Management (ITSM) and ticketing tools such as ServiceNow, Jira, or Azure DevOps.
- Strong analytical, organizational, and problem-solving skills.
- Good written and verbal communication skills.
- Ability to work effectively under close guidance and daily supervision.
Preferred Certifications
- CompTIA Security+
- AWS Certified Cloud Practitioner
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
- ITIL Foundation
- Scrum Foundations
Technical Skills
- Identity & Access Management (IAM) Fundamentals
- User Access Provisioning & Deprovisioning
- Role-Based Access Control (RBAC)
- Active Directory & Microsoft Entra ID (Azure AD)
- Authentication & Multi-Factor Authentication (MFA)
- ITSM & Ticket Management (ServiceNow, Jira)
- Access Request & Approval Workflows
- User Lifecycle Management
- Security Policies & Compliance
- Microsoft Office & Reporting
- Documentation & Process Management
- Basic Cybersecurity Principles
