HVAC Customer Service Agent ServiceTitan Remote

Pay: 1,200 USD/month. Full-time, 100% remote.

Talentige is looking for a Customer Service Agent to join a growing US HVAC company. You'll be the friendly voice homeowners and businesses reach when they need heating or cooling service, booking their jobs and keeping every customer well looked after.

What you'll do

- Answer inbound calls, emails, and chats from HVAC customers

- Schedule, reschedule, and confirm service calls, tune-ups, and estimates in ServiceTitan

- Assist customers with appointments, maintenance memberships, invoices, and billing questions

- Make follow-up calls and keep customer records in ServiceTitan accurate

- Work closely with dispatch and technicians and escalate urgent requests

Requirements

- At least 1 year of customer service experience in the HVAC industry (required)

- At least 1 year of hands-on ServiceTitan experience (required)

- Excellent, fluent spoken and written English (near-native or native level)

- Friendly, patient, and clear on the phone

- Organized, reliable, and available during US business hours

What we offer

- 1,200 USD/month

- Full-time, fully remote position

- Long-term role with a growing US company