We're Hiring: HVAC/Appliance Product & Parts Support Engineer!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for an HVAC/Appliance Product & Parts Support Engineer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: HVAC/Appliance Product & Parts Support Engineer
Work Arrangement: Work From Office
Location: Philippines - Ortigas
Schedule: Morning shift
Job description:
Technical Support & Engineering:
- Assist HVAC engineers in the development, selection, and evaluation of mechanical components and parts.
- Research and recommend equivalent or replacement parts based on availability, specifications, and system compatibility.
- Develop and update parts catalogs, technical data sheets, and engineering documentation.
- Interpret and analyze engineering drawings, technical specifications, schematics, and technical manuals.
- Provide technical reviews on project requirements and identify equivalent equipment options from multiple brands in the market.
Parts Sourcing & Inventory Management:
- Coordinate with purchasing and suppliers to verify part availability, pricing, lead times, and alternatives.
- Maintain detailed records of part usage, revisions, and manufacturer updates.
- Evaluate new parts or vendor offerings and provide engineering insight on fit, form, and function.
- Prepare recommended parts-to-order lists for newly introduced product lines based on factory parts data, customer demand history, and warranty trends to maintain parts available for immediate fulfillment.
- Manage vendor Free-of-Charge (FOC) parts allowances and consolidate spare-parts orders with main equipment shipments to optimize freight cost.
- Create, maintain, and standardize parts item codes for all active product lines.
- Conduct regular digital inventory audits, reconciling system records against shipment packing lists, vendor invoices, and confirmed receipts from the on-site parts team.
- Coordinate periodic cycle counts with the on-site parts team, investigate variances, and post corrections so the digital inventory reflects actual stock on hand.
- Establish and maintain min/max stock levels for high-volume and warranty-critical parts; flag low-stock items proactively for replenishment.
Testing & Quality Assurance:
- Assist in the testing and validation of parts and sub-assemblies to ensure they meet performance and quality standards.
- Document performance issues and failures, providing feedback to engineering or the vendor for corrective action.
- Support quality control and reliability initiatives related to HVAC components
Field & Maintenance Support:
- Provide remote technical guidance to HVAC technicians on installation, configuration, commissioning, and troubleshooting.
- Assist in diagnostics, troubleshooting, and warranty resolution for HVAC & Appliance components and systems.
- Conduct root cause analysis of recurring parts failures and develop recommendations for improvements.
- Serve as the technical point of contact for internal sales teams on spec sheet requests, submittals, manuals, parts lists, and product compatibility questions.
- Customize vendor-supplied technical documents to internal branding standards before release to customers.
- Coordinate parts pricing requests between vendors, internal pricing teams, and field sales staff.
- Provide technical reviews and equipment selection support for active project bids, including verification against project specifications and applicable standards.
Documentation & Compliance:
- Ensure all parts-related documentation complies with company standards and regulatory requirements (ASHRAE, EPA, OSHA, etc.).
- Maintain accurate bills of materials (BOMs) and configuration management records.
- Document testing procedures, results, and product specifications in accordance with company standards.
Non-negotiable skills and requirements:
Education:
- Bachelor's degree in Mechanical Engineering Technology, HVAC Technology, Electrical Engineering or a related technical field.
Experience:
- 3+ years of experience in HVAC systems, parts management, or mechanical engineering support.
- Experience with commercial or industrial HVAC and appliance systems preferred.
- Technical Knowledge: Split Systems, VRF, Chillers, Appliances, parts expertise, diagnostics, HVAC design and analysis
- Software & Tools: Google Workspace, MS Office, QuickBooks, inventory systems, project management software, vendor portals, AutoCAD
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
