Human Resources Services Specialist

POSITION TITLE: HR Service Delivery Analyst

WORK SETUP: Hybrid

RESPONSIBILITIES:

Responsible to manage and executing the highly critical/priority and complex HR Customer Service transactions/activities.

Acts as 1st level of escalation for the CL 12 - 13 in terms of misses in SL or challenges with Operations in executing real time action plans.

Responsible to solve employee queries and concerns across multiple geographies through phone, email or via the system

Responsible for:

Employee enquiry support Explanation of eligibility, reimbursement status, explanation on tax, benefits explanation etc.

Employee demographic queries Change in personnel demographics, letter generation, change in employment type , Managing

Employee Documents and Retrieval Pay slip assistance, Travel / Visa Docs,

Verification of employment - 3rd party verification letter.

Management of ADA (the chatbot) in terms of upkeeps and training of ADA as well updating new information by raising PACR or PASRs.

Responsibility will include solving end-to-end solutions of the tickets and concerns that employee has raised.

Responsible for escalated cases that impact moments that matter

OTHERS:

Project Shift Schedule: Morning Shift

Project Rest Day: Weekends Off

Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

Standard HR Service Delivery Profile

With at least 2 years relevant work experience in HR delivery