Human Resources Services Specialist

POSITION TITLE: HR Service Delivery Analyst

WORK SETUP: Return to Office

OVERALL PURPOSE:

The Workforce Ready (WFR) team provides end-to-end case management of all onboarding and resourcing from cases raised in ATS and focuses on: End to End Onboarding - Offer of employment, pre-employment checks, onboarding initiation, system access and training/ induction.

RESPONSIBILITIES:

Responsible to manage and executing the highly critical/priority and complex Workforce Ready transactions/activities.

Acts as 1st level of escalation for the CL 12 - 13 in terms of misses in SL or challenges with Operations in executing real time action plans.

Responsibilities include the following specific for MinAm transactions:

Internal and external identification of people against open roles

The advertising, pre-screening and scheduling of candidates,

Preparing offer letters and facilitating pre-onboarding and Day 1 onboarding activities and

Supporting any movements as it relates to movement against open job roles

Performs boarding process steps for MinAu within the global Boarding Solution (Success Factors ATS, Case Management, Employee Central & SAP) with a high degree of technical competency ensuring this system is the source of truth for all Boarding activity

Receive cases from WFR Experience Management / WFR Execution Team Lead (MinAu) and coordinate resolution activities including liaison with relevant HR Operations teams and communicate with receiving customers

Coordinate case resolution activities and communicate requests from onshore team to respective HR Operations teams (e.g. Payroll, Analytics & Assurance)

Work within WFR team to build HR Operations understand of the Talent Acquisition and onboarding processes

Coordinate case resolution activities and communicate requests from receiving customers to WFR Experience Management team

Responsible for providing backend HR services for businessoperations.

Participate in process improvement initiatives or special projects

Required to help in the overall team's workload by managing your deliverables and helping the team when required

SKILL AND QUALIFICATIONS:

With at least 2 years of experience in any HR facet