Job Description
Our HR Representative responds to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.
Key Roles and Responsibilities:
- Respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with HR transactions
- Interact with managers and employees via e-mail, web requests, live chat and phone
- Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms, working directly with customers to resolve recurring or standard problems
- Gathers information and records data in HR tools
- Monitors transaction status and escalates transactions, as necessary
- Prepares error-free written communication including e-mails and letters
- Escalation of appropriate actions to other parties
- Follow up with customers to ensure completion of task within specified performance parameters
- Generates daily and weekly incident reporting, translate/create documents, as necessary
Work Environment:
- Night shift to accommodate NAMER and LATAM operations (flexibility required).
- Involves prolonged periods of PC and telephone usage in a fast-paced environment.
- Is accountable for continuously receiving and handling high volumes of work orders.
- Works in a team environment; interacts with multiple internal and external customers.
Qualifications and Experience:
- Bachelor's Degree (Psychology, Human Resource Management)
- Ability to work on the night shift
- 1-2 years of related experience preferred but not required
- Excellent Business Writing and Verbal Communication Skills
- Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
- Attention to Detail and Organization
