Human Resources Operations Manager

An exciting opportunity is available for an experienced HR Operations leader to oversee HR Operations and Support activities within a global shared services environment.

This role is ideal for an HR professional with strong people leadership, operational management, process improvement, compliance, and global stakeholder management experience.

Key Responsibilities

• Lead day-to-day HR Operations and Support activities while managing HR Associates and SMEs

• Recruit, coach, mentor, develop, and manage team performance

• Monitor KPIs and drive operational efficiency, service quality, and resource allocation

• Develop and implement HR policies, procedures, and operating standards

• Identify opportunities for process improvement, automation, and technology enablement

• Collaborate with HR functions to streamline processes and improve efficiency

• Resolve escalated employee and applicant concerns and maintain a strong customer service focus

• Ensure compliance with applicable HR laws, regulations, policies, and procedures

• Support internal and external audits and address compliance risks

• Work closely with onshore and offshore teams and stakeholders across different levels

• Lead projects and continuous improvement initiatives in a fast-paced global HR environment

Qualifications & Experience

• Bachelor's or Master's degree; Business Management is an advantage

• 10+ years of relevant HR experience, preferably in HR Operations or HR Shared Services

• Proven experience in people management and team leadership

• Strong project management experience

• Solid knowledge of HR policies, procedures, and best practices

• Strong problem-solving, analytical, organizational, and time-management skills

• Excellent verbal and written communication skills

• Experience working with global stakeholders and cross-functional teams

• Proficiency in MS Office applications

• HR technology experience is preferred

• Project Management or Lean/Six Sigma certification is an advantage

The Opportunity

Join a global HR environment where you can lead teams, improve processes, work with international stakeholders, and contribute to high-quality HR service delivery across multiple regions.

Interested

If you have the leadership experience and HR Operations expertise required for this role, we'd be interested in hearing from you.

Apply now or send your updated CV for consideration.