Human Resources Officer

Company Description VXI Global Solutions is a leading business process outsourcing provider specializing in customer service, customer experience, and digital solutions for global brands. Founded in 1998, the company has over 40,000 employees across 43 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, revenue generation services, software development, quality assurance, and customer experience advisory and automation. Backed by Bain Capital, VXI is recognized as one of the fastest-growing privately held business services organizations in the United States and the Philippines. The company focuses on service excellence, digital CX, business analytics, and innovative AI and automation solutions to drive strong business outcomes.

Role Description The People & Culture Business Partner Supervisor acts as a strategic and trusted advisor to Operations leaders, bridging organizational priorities with targeted workforce strategies. The role is responsible for providing expert guidance on employee relations, workforce planning, engagement, performance management, and retention. By translating people analytics into actionable operational insights, this role helps leadership make sound decisions that enhance the overall employee experience and drive business results.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field
• 5–7 years of progressive HR experience, preferably in a BPO or high-volume environment
• Strong experience in HR Business Partnering, Employee Relations, engagement, performance management, and workforce analytics.
• Working knowledge of Philippine labor laws and employment practices
• Strong business acumen and the ability to connect people issues to operational results.
• Strong influencing, coaching, communication, analytical, and stakeholder-management skills
• Ability to work independently and manage multiple priorities
• Proven experience working directly with Operations leaders and senior stakeholders.