Role Overview
The HR Manager is responsible for providing end-to-end HR leadership, ensuring strong alignment between people strategy and business objectives. This role leads the HR Team, drives a high-performance and compliant workplace culture, and oversees all core human resources and office administration functions.
The HR Manager plays a critical role in managing employee relations, disciplinary processes, and investigations, while ensuring full compliance with employment laws, workers rights, and internal policies. This position acts as a trusted partner to leadership in building a respectful, engaged, and high-performing organization.
Key Responsibilitie
- sDevelop and execute the company's people strategy aligned with overall business goals and directio
- nLead, coach, and develop the HR Team, ensuring high performance, accountability, and professional growt
- hChampion organizational culture, values, and employee engagement initiative
- sPartner with department leaders to support business outcomes and workforce need
- sManage the operating budget for Human Resources and Office Administration, including general office upkee
- pOversee end-to-end employee relations and disciplinary processes, including performance management and corrective action
- sDraft and issue formal HR documentation, including memos, notices, and official correspondenc
- eConduct investigatory meetings, fact-finding interviews, and disciplinary hearings in a fair, objective, and compliant manne
- rEnsure all HR practices comply with employment legislation, workers rights, and internal policie
- sProvide guidance and advisory support to managers on employee relations matters and best-practice HR processe
- sMaintain accurate, confidential employee records and case documentatio
- nSupport the development, review, and consistent implementation of HR policies across the organizatio
- nAct as a trusted point of contact for escalated employee concerns and workplace issue
- sPartner with leadership to promote a compliant, respectful, and high-performance workplace cultur
- eLeverage HR analytics and insights to support data-driven decision-makin
- gOversee office administration and general office upkeep, including employee pantry services and ensuring high standards of hygiene and cleanlines
s
Skills & Experie
- nceProven experience as an HR Manager or Senior HR Leader within the BPO indus
- tryStrong background in employee relations, disciplinary actions, and workplace investigati
- onsDemonstrated experience drafting formal HR documentation and official corresponde
- nceSolid understanding of employment law, workers rights, and workplace compliance standa
- rdsExcellent interpersonal and communication skills, with the ability to handle sensitive issues professiona
- llyHigh attention to detail and strong capability to manage confidential matters with discret
- ionStrong understanding of BPO operations and fast-paced environme
nts
Why Joi
- n UsHealthy, supportive, and professional work enviro
- nment(Great Place to Work Certified for three consecutive y
- ears)Opportunity to lead and shape HR strategy in a fast-paced, high-growth organiz
- ationWork with an innovative company delivering cutting-edge solutions across multiple indus
- triesCollaborative, forward-thinking culture that values people, performance, and accountab
- ilityCompetitive compensation with clear opportunities for career growth and leadership develo
- pment21 leave credits plus all client-based hol
- idaysComprehensive HMO coverage with dependent ben
- efitsExposure to world-class leadership from both local and international stakeho
lders
Ready to take the next step in your HR leadership career Appl
y now!
