Job Summary
The Human Resource – Employee Services Intern supports the HR Employee Services team in delivering efficient and accurate HR support to employees. This role provides hands-on exposure to core HR operations, employee records management, and employee query resolution, helping ensure a positive employee experience and compliance with internal policies and procedures.
Key Responsibilities
Employee Services Support
- Assist in responding to employee inquiries related to HR policies, benefits, payroll, attendance, and employment records.
- Support the management of HR tickets or cases through an employee services or helpdesk system.
- Escalate complex concerns to appropriate HR teams when necessary.
HR Operations & Administration
- Assist in maintaining and updating employee records in HRIS or internal databases.
- Support onboarding and offboarding documentation and coordination.
- Help prepare employment-related documents such as certificates, letters, and confirmations.
- Assist in processing employee data changes (personal information, job updates, status changes).
Documentation & Compliance
- Ensure proper filing and organization of HR documents in both electronic and physical formats.
- Support HR audits, compliance checks, and documentation requirements.
- Maintain confidentiality of employee data at all times.
Reporting & Process Support
- Assist in preparing basic HR reports, trackers, and dashboards.
- Support process improvement initiatives and documentation of standard operating procedures.
- Perform other HR administrative tasks as assigned.
Qualifications
- Currently pursuing a degree in Human Resources, Psychology, Business Administration, or a related field.
- Basic understanding of HR processes and employee lifecycle.
- Proficiency in MS Office or Google Workspace (Excel, Word, Email).
- Strong attention to detail and organizational skills.
- Good written and verbal communication skills.
- Ability to handle confidential information responsibly.
- Willingness to learn and work in a fast-paced environment.
- Team-oriented and service-focused mindset.
