About the Role
We are looking for an Analyst – Global HR Shared Services to support daily HR operations and service delivery for employees and stakeholders across North America, UK, and APAC regions.
This role is ideal for an HR professional with hands-on experience in HR Operations or HR Shared Services, particularly in supporting international employees and HR processes.
IMPORTANT: PLEASE READ BEFORE APPLYING
Key Responsibilities:
- Handle HR operations for North America and UK, including new hires, resignations, and employee data management
- Provide Tier 1 payroll support
- Administer employee benefits for USA, UK, and APAC regions
- Handle background verification and employee referencing processes
- Support employee leave administration
- Support employee performance management administration
- Manage employee profiles and troubleshoot queries related to login, access roles, and passwords
- Coordinate with vendors and support invoice processing
- Maintain HR documentation, including process maps, KPIs, SLAs, and dashboards
- Ensure compliance with applicable local and country-specific requirements
- Participate in internal and external audits
- Maintain trackers and perform regular Root Cause Analysis (RCA)
- Review and adhere to GHRSS SOPs
- Identify and recommend process improvements based on regulatory or technology changes
- Work closely with onshore stakeholders and ensure agreed service levels are consistently met
Requirements:
Education
- Bachelor's Degree or Postgraduate Degree
- HR/HR Management specialization is an advantage
Experience – REQUIRED
- 1–3 years of relevant HR Operations / HR Shared Services experience
- Experience supporting North America, UK, and/or APAC
- Prior experience in HR transition is required
- Experience handling international HR processes is highly preferred
Technical Skills – REQUIRED
- MS Office
- MS Excel – reporting and analytics
- Oracle / HR ERP systems
- HR data and tracker management
HR Knowledge – REQUIRED
- Working knowledge of US and/or UK statutory and regulatory requirements
- Knowledge of employee benefits
- Knowledge of applicable labor laws
- Understanding of HR Shared Services processes and service-level requirements
Key Competencies
- Excellent written and verbal communication skills
- Strong interpersonal and stakeholder management skills
- Highly organized and detail-oriented
- Able to manage high-volume HR transactions accurately
- Strong problem-solving and analytical skills
- Adaptable and able to work in a fast-paced, international environment
- Proactive in identifying process improvements
- Comfortable working with onshore stakeholders and cross-functional teams
Who Should Apply
This position is best suited for candidates currently working as an:
- HR Operations Analyst
- HR Shared Services Analyst
- HR Services Analyst
- HR Generalist with international HR operations exposure
- HR Administrator with North America/UK/APAC experience
- People Operations Analyst with relevant international HR experience
Please apply only if your background directly matches the required qualifications, particularly the 1–3 years of HR Operations/Shared Services experience and exposure to North America, UK, or APAC HR processes.
- Only qualified candidates who meet the mandatory requirements will be shortlisted.
