We are seeking a strategic and results-driven HR Manager to lead and oversee the full spectrum of Human Resources functions. This role is responsible for ensuring the effective and efficient delivery of HR operations, while aligning people strategies with organizational goals.
Key Responsibilities
Operational Leadership & HR Service Delivery
- Lead end-to-end HR operations across all sites, ensuring compliance, accuracy, and service standards.
- Manage employee lifecycle processes, including onboarding, movements, performance reviews, and status changes.
- Oversee administrative and disciplinary cases, hearings, documentation, and formal resolutions in partnership with CODI.
- Prepare statutory reports and represent the organization in labor-related proceedings.
- Resolve employee concerns, escalations, and HR tickets within SLA and quality benchmarks.
- Supervise HR Coordinators and maintain compliance records, including OSH and regulatory documentation.
Strategic HR Leadership
- Develop and execute integrated HR strategies aligned with business goals and workforce plans.
- Analyze workforce data to drive organizational design, productivity, and efficiency improvements.
- Lead employee engagement, culture-building, and DEI initiatives across all levels.
- Strengthen HR governance, policies, systems, and compliance risk management.
- Provide expert guidance on complex employee relations and organizational challenges.
- Mentor and develop the HR team while leading enterprise-wide and strategic initiatives.
Skills, Knowledge & Expertise
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience in HR Manager or a similar role in a BPO industry (at least 2 years)
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in HR systems and software.
- Knowledge of HR laws, regulations, and best practices.
