Human Capital Services Specialist

Job Description :

TTEC is seeking a Human Capital Shared Services Specialist to join our Human Capital Services based in Novaliches, Philippines.

Human Capital Shared Services (HCSS) is a strategic shared services department established to efficiently manage benefits administration and deliver employee-related services across all the business units of the company. Leveraging on continuous process improvement, system enhancement and technology advancements, HCSS aims to improve the overall employee experience by promoting a more self-serviced HR environment, being scalable and responsive to the needs of our employees and every HC organization globally. The team handles approximately 30,000 interactions every month via our ticket and chat channels.

What you'll be doing:
Human Capital Shared Services Specialist provides the knowledge and expertise in a specific topic and business area of the organization. Main functions include defining procedure on a specific process, support the clarity of the process and policies, deliver business rules and procedures. The specialist must understand organization problems and opportunities and provides recommendations for process improvement.

What you'll bring to us:

• Analytical ability to decipher process gaps and recommend solutions to resolve problems
• Provide suggested input and execute a process user documentation
• Support departmental improvements i.e. tools, templates, processes
• Support ongoing process improvement training and implementation
• Represent the business group within the organization stakeholders
• Guide other team members within their organization to ensure goals are achieved
• Proactive in providing solutions and suggests process innovation

What skills you'll need:

• Helpful and articulate - strong communication skills, both oral and written
• Perceptive and cooperative - with stakeholder management and capability to create a strong relationship with the business clients
• Precise and principled - critical thinkers that can weigh pros and cons before deciding
• Observant and inquisitive - strong analytical skills and detail oriented
• Strong organizational skills and time-management skills
• Innovative - Strong problem-solving skills and conflict management