Job Summary
KDCI Outsourcing is seeking a
HubSpot CRM Administrator to serve as the go-to expert for all things HubSpot. This role is responsible for managing, maintaining, and optimizing the CRM system to ensure data integrity, improve system usage, and support cross-functional teams. The HubSpot CRM Administrator will oversee workflows, reporting, automation, and CRM best practices to drive adoption and efficiency across the organization.
Key Responsibilities
- Own the day-to-day administration and configuration of HubSpot CRM.
- Manage user permissions, team settings, pipelines, properties, and integrations.
- Design, build, and maintain scalable workflows, sequences, automation, and lead scoring models.
- Create and maintain dashboards and reports for Sales, Marketing, and Customer Success teams.
- Collaborate with stakeholders to gather requirements and implement CRM enhancements.
- Train and support users across departments to ensure CRM adoption and efficiency.
- Maintain data hygiene and perform regular audits to ensure accuracy and completeness.
- Troubleshoot issues, manage tickets, and coordinate with HubSpot support as needed.
- Monitor system usage trends and suggest improvements or feature adoption.
Job Requirements
- 2+ years of experience in customer operations, sales operations, contract administration, or subscription management, preferably in a SaaS or recurring revenue business.
- Strong attention to detail, with the ability to maintain accuracy and consistency across CRM and reporting processes.
- Proficiency in working with CRM and subscription tools such as HubSpot, Salesforce, Maxio, Chargebee, or Zuora.
- Comfortable interpreting and tracking commercial contracts and billing terms.
- Excellent communication and collaboration skills.
- High level of ownership, initiative, and ability to manage multiple priorities.
