Job Description

Job Purpose:

The position ensures the effective management, stability, support, and governance of HR and Employee Services applications. You will maintain system reliability, driving continuous improvements, managing application-related risks, and ensuring compliance with organizational policies and regulatory requirements.

Job Responsibilities:

Manages and governs HR Applications throughout their entire lifecycle.
Optimizes Total Cost of Ownership (TCO) for Applications managed.
Takes ownership of Application after Project Completion. Overall accountable in providing support to HR Applications that are live in Production.
Defines Service Level Agreement (SLA), and support escalation path (L1, L2, and L3) for Applications managed/supported.
Manages Incidents, Problems, and Service Requests assigned to his/her applications.
Maintains a Knowledge Base or Application Operations Support Manual.
Seeks alignment from Platform Manager when new Business Processes or functionalities are developed for his/her application.
Understands how and when to escalate issues to higher management.

Minimum Requirements:

3 to 5 years of experience in managing or supporting HRIS applications, either as Application Manager, Operations Manager, or Project Manager.
Graduate of BS Computer Engineering / Computer Science / Information Technology
ITIL certification, Darwinbox Studio, or OutSystems certification are a plus
Knowledge of Human Resources Business Processes and Best Practices / Standards
Must be willing to work in MOA Square, Pasay City