Job Summary:
The Talent Welfare and Relations Officer/Supervisor plays a strategic and supervisory role in ensuring employee welfare, engagement, and compliance company and statutory requirements. This role oversees the implementation and continuous improvement of employee benefits, records management, employee services, and engagement programs. The Officer/Supervisor also leads or supports the resolution of employee concerns and contributes to the design and execution of HR related initiatives and company events that promote a positive work culture and employee well-being.
Responsibilities:
- Benefits Administration
- Leads the implementation and monitoring of statutory and company-initiated benefit programs in compliance with relevant laws and regulations
- Ensures the timely and accurate processing of timekeeping records, pre-payroll documents, statutory and Company benefits such as HMO, life insurance, uniform distribution, and the Perfect Employee Reward system.
- Coordinates with insurance and healthcare providers (e.g., Medicard, Sunlife) to resolve escalated issues and improve service delivery.
- Oversees the annual physical exam program and ensures completion of follow-throughs for all employees.
- Reviews and improves benefit-related communications, guidelines, and processes.
- Maintains strong partnerships with external agencies (e.g., BIR, SSS, PhilHealth, Pag-IBIG) for employee registration and compliance.
- Ensures accuracy and integrity of benefit-related data in HRIS or relevant systems.
- Conducts regular audits of benefit usage, enrollments, and records to ensure accuracy and adherence to policy.
- Employee Services and Records Management
- Ensures we maintain accurate HRIS data, employee records, and ID systems.
- Reviews and approves employee documentation requests (e.g., certificates, proximity cards, employment records).
- Ensures confidentiality and security of employee data and compliance with data privacy laws.
- Streamlines and improves documentation and service request procedures to ensure a responsive HR service experience.
- Employee Relations
- Supervises offboarding processes including clearances, final pay, and compliance with documentation requirements.
- Addresses employee concerns regarding welfare services and coordinates resolution with concerned units or external parties.
- Supports the implementation of employee engagement initiatives and proactively gathers employee feedback for improvement.
- Coaches and guides Talent Welfare Associates in day-to-day tasks and fosters a service-oriented mindset.
- Team Support and Projects
- Develops and maintains SOPs related to welfare and employee services and ensures alignment with company policies.
- Supports or leads internal projects such as wellness campaigns, outreach programs, or HR technology rollouts.
- Coordinates with internal departments (e.g., Finance, Operations) for smooth cross-functional workflows and employee support.
- Prepares reports and analysis for management decision-making and policy refinement.
Performance Indicators:
- Timeliness and accuracy of benefits administration and employee service delivery
- Level of employee satisfaction (via surveys, feedback forms, or engagement metrics)
- Turnaround time, delays, and complaint rates
- Quality and completeness of reports, records, and compliance audits
- Team leadership and effectiveness in supervising or mentoring junior staff
Qualifications:
- Bachelor's degree in Psychology, Human Resources, Business Administration, or related field
- At least 3-5 years of experience in HR, with strong exposure to timekeeping, payroll, statutory benefits, remittances, employee relations, and records management
- Solid knowledge of Philippine labor laws, government benefits, and HR best practices
- Preferably experience in supervising or mentoring junior team members
- Detailed-oriented, strong organizational, analytical, and problem-solving skills
- Excellent communication and interpersonal skills
- Highly ethical, and committed to confidentiality, and service excellence
