HR Shared Services - (Learning and Talent)

We are looking for an HR Shared Services Associate to support day-to-day HR operations, employee transactions, records management, and HR service requests.

Key Responsibilities

• Handle day-to-day HR Shared Services transactions and employee requests.
• Process HR service requests and provide timely resolutions through HR systems.
• Maintain accurate and confidential employee records and personal information.
• Ensure compliance with established processes, service standards, and quality metrics.
• Monitor assigned tasks and maintain accurate trackers and documentation.
• Support HR-related projects and process improvement initiatives.
• Coordinate with HR teams, HRIS, and other internal stakeholders as needed.
• Identify opportunities to improve team efficiency and service delivery.
• Provide professional and responsive customer service to employees.

Requirements

• Bachelor's degree in any relevant field.
• 1–2 years of experience in HR Shared Services, HR Operations, or a similar centralized service environment.
• Experience handling HR transactions, employee records, or HR systems is highly preferred.
• Strong written and verbal communication skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Proficient in Microsoft Excel and Word.
• Willing to work on a night shift schedule.
• Willing to work hybrid, once a week onsite in BGC, Taguig.