Position Title: HR Services Advisor
Job Responsibility
- Ensure quality data entry completed within SLA depending on priority & complexity.
- Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.
- Recommend solutions to process failings and contribute to the continuous improvement process
- Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.
- Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion.
- Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.
- Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance.
- Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience.
- Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Psychology, or any related field
- At least 3 years of experience in HR Operations, shared services, or data management roles
- Strong attention to detail with proven ability to ensure accurate and high-quality data entry within SLA requirements
- Experience working in a highly data-sensitive environment with strict adherence to data privacy, confidentiality, and compliance policies
- Demonstrated ability to analyze issues, recommend process improvements, and support continuous improvement initiatives
- Strong problem-solving skills with the ability to independently resolve complex internal and external partner concerns
- Excellent communication skills with experience in supporting global stakeholders or customers
- Experience supporting US and/or EMEA regions, with understanding of regional processes, time zones, and stakeholder management
- Ability to exercise sound judgment and discretion in handling exceptions and sensitive cases
- Experience in process documentation, knowledge base management, and policy updates is an advantage
- Proven ability to adapt to new tools, systems, and evolving business processes
- Customer-focused mindset with a strong commitment to service excellence and minimizing complaints
- Willing to work in a hybrid setup based in One Ayala, Makati
- Open to accepting a project-based or fixed-term contract of 18 months
