Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
This role encompasses and supports HR data processing, reporting, and front ending employee services by ensuring accurate, timely, and compliant handling of employee information within client HR systems. This role operates in a fast-paced, SLA-driven environment and requires deep attention to detail, collaborative skills, in-depth expertise of HR processes and data analysis.
Core Responsibilities
Assign work to general practitioners and review of their subsequent tasks for quality and accuracy
Process employee transactions such as transfers, department changes, and organizational changes for managers and above in the client systems
Perform QA reviews to validate accuracy, completeness, and legitimacy of requests
Coach and mentor the general practitioners
Create, update, and review process documentation, reports, and job aids used for HR data management
Collaborate with client stakeholders for process reviews, change management and reporting mechanisms
Generate standard, recurring, and ad hoc reports for client users as per SLA
Generate monthly and quarterly business review decks as per client process and requirements
Collaboration between various client stakeholders to ensure accurate, employee life cycle activities are resolved with SLA Lead monthly compliance testing to ensure adherence to business control
Requirements
Secondary Responsibilities:
Ensure compliance with IBM and client standards, policies, and procedures
Provide required data to Internal Business Controls teams
Implement and follow internal control measures
Required Technical And Professional Expertise
- Bachelor's/College Degree, preferably in Human Resources
- 4+ years of experience in Human Resources, Employee Data Management, HR Lifecycle Processes, Hire to Retire
- Strong English communication skills, both written and spoken
- Exposure to AI tools either personally or professionally.
- Intermediate to Advanced proficiency in MS Suite
- Amenable to working in shifting and/or night schedules
- Ability to handle confidential employee data with accuracy and discretion
- Strong attention to detail and ability to follow standardized procedures and controls
Preferred Technical And Professional Experience
- Analytics & Reporting Knowledge: Exposure to analytics and reporting tools and methodologies, with the ability to leverage data insights to inform process improvements and optimize talent acquisition processes.
- Project Management Skills: Experience working with project management principles and methodologies, with the ability to apply this knowledge to drive process initiatives and solution deployment.
- Business Operations Expertise: Exposure to business operations and process management, with a strong understanding of industry-specific expertise and process best practices relevant to talent acquisition optimization.
