HR Operations Specialist 1 Application Support

Job Description

The HR Operations Specialist 1 provides first-level support for Workday and related HR applications, assisting with system inquiries, troubleshooting, data maintenance, HR transactions, and user requests. The role ensures data accuracy, compliance with established procedures, timely ticket resolution, and support for testing and process improvement initiatives.

Key Responsibilities

• Provide first-level support for Workday and related HR systems.
• Respond to user inquiries and troubleshoot routine system issues.
• Process HR transactions, data updates, corrections, and cancellations.
• Maintain data accuracy and documentation.
• Support workflow, access requests, and user account administration.
• Assist with compensation, performance, and document management activities.
• Participate in UAT, testing, and process improvement initiatives.
• Collaborate with HR teams and stakeholders to resolve issues promptly.

Qualifications

• Bachelor's degree in Human Resources, Information Systems, Business Administration, Computer Science, or a related field, or equivalent work experience.
• 1–2 years of experience in HR Operations, Application Support, System Administration, Customer Support, or a related field.
• Exposure to Workday, other HCM platforms, ServiceNow, or ticketing systems is an advantage.
• Basic knowledge of HR systems, business processes, and Microsoft Excel.
• Strong attention to detail and data accuracy.
• Good problem-solving, organizational, and time management skills.
• Effective written and verbal communication skills.
• Customer-focused, collaborative, and willing to learn.