HR Operations Analyst - US

Role Overview

The People Experience Partner supports employees and business stakeholders across key people-related processes, with a focus on employee support, HR case management, compliance, and continuous improvement. The role requires a strong understanding of US employment practices and the ability to manage employee inquiries and cases accurately, consistently, and confidentially within a US-based healthcare environment.

Key Responsibilities

Employee & People Support

• Serve as a point of contact for employees and stakeholders regarding HR and people-related concerns, inquiries, and requests.
• Provide accurate and timely guidance on employee-related processes and workplace policies.
• Support the consistent application of people practices across the organization.
• Handle sensitive employee matters with professionalism, discretion, and appropriate escalation.

HR Case Management

• Manage employee cases and requests through HR case management and ticketing systems.
• Review, document, track, and resolve cases within established processes and service expectations.
• Maintain accurate case records and ensure appropriate follow-up through resolution.
• Identify recurring employee concerns or case trends that may require process or policy improvements.

US Employment Practices & Compliance

• Apply knowledge of US employment practices and applicable employment compliance requirements when handling employee-related matters.
• Support HR processes in accordance with established policies, procedures, and compliance requirements.
• Maintain appropriate documentation and escalate complex or sensitive matters when necessary.

Process Documentation & Continuous Improvement

• Create and maintain clear documentation for HR processes, procedures, and recurring employee inquiries.
• Identify opportunities to improve employee-facing processes and HR service delivery.
• Contribute to process standardization, efficiency, and continuous improvement initiatives.
• Help ensure process changes are properly documented and communicated to relevant stakeholders.

Required Qualifications & Experience

• Relevant experience in HR, People Operations, People Experience, HR Operations, Employee Services, or a related function.
• Working knowledge of US employment practices and employment compliance requirements.
• Experience handling employee cases, HR inquiries, or service requests through case management or ticketing systems.
• Strong documentation and organizational skills.
• Ability to handle confidential and sensitive employee information appropriately.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to manage multiple employee cases or requests.
• Demonstrated ability to identify process issues and contribute to continuous improvement.

Technology & Tools

Experience with or exposure to:

• HR case management systems
• HR ticketing/service management platforms
• HRIS or employee service platforms
• Microsoft Office or comparable productivity tools
• Process documentation and knowledge-management tools

Key Competencies

• Employee-centric service mindset
• US employment practices and compliance awareness
• Case management and issue resolution
• Process documentation
• Continuous improvement
• Attention to detail
• Confidentiality and sound judgment
• Stakeholder communication
• Organization and prioritization
• Problem solving