HR Officer - Branch Talent Development Department

HR Officer – Branch Talent Development Department

The HR Officer is responsible for designing, developing, implementing, and facilitating functional, technical, and sales training programs that support organizational learning and capability development.

Key Responsibilities

• Conduct training needs analysis and identify skill gaps.
• Design, develop, and update learning programs, training materials, and assessments, with a focus on sales and business development.
• Coordinate and oversee the implementation of training programs, including logistics and budget management.
• Facilitate training sessions, workshops, and sales learning interventions.
• Collaborate with internal stakeholders and external training providers to deliver effective learning solutions.
• Monitors and evaluates training effectiveness and recommends program enhancements based on learning outcomes and stakeholder feedback.

Qualifications

• Bachelor's degree in Psychology, Human Resource Management, or a related field.
• At least 1–2 years of experience in Training & Development, preferably with Sales Training experience.
• Knowledge of instructional design, adult learning principles, and the banking or financial services industry is an advantage.
• Strong facilitation, presentation, communication, interpersonal, and organizational skills.