The HR People & Culture Manager is a strategic and hands-on role in shaping a positive employee experience while ensuring strong compliance, effective talent acquisition, and healthy employee relations. This role leads end-to-end recruitment initiatives and serves as a key advisor to leadership on employee relations, performance management, and workplace culture. The position balances operational HR execution with people-first strategies that support business growth and engagement.
HR People & Culture Manager works closely with the Country Head and other managers and stakeholders and is responsible for overseeing a team of HR practitioners, including but not limited to Recruiters and Admin.
Responsibilities
Recruiting
- Lead and oversee end-to-end recruitment strategies, ensuring timely and high-quality hiring across all levels.
- Partner with hiring managers to understand workforce needs, define role requirements, and calibrate candidate expectations.
- Guide recruitment teams on best practices, compliance, and market competitiveness.
Employee Relations
- Serve as the primary point of contact for employee relations matters, including grievances, disciplinary actions, performance issues, and conflict resolution.
- Conduct and oversee investigations related to misconduct, policy violations, and workplace concerns, ensuring due process and confidentiality.
- Provide guidance to managers on handling sensitive employee issues, performance management, and corrective actions.
- Ensure consistent application of company policies and labor laws to mitigate legal and labor risks.
- Manage complex cases such as terminations, review and report redundancies, and forecast potential labor disputes.
- Plays as a neutral and trusted advisor, balancing business needs with employee advocacy.
- Partner with legal counsel and external agencies when needed to address labor and compliance matters.
- Ensure proper documentation and record-keeping for all discipline-related actions. (Corrective Action Forms, Coaching Logs, Performance Improvement Plans)
Other Responsibilities
- Coach managers/supervisors on effective feedback, performance conversations, and leadership behaviors.
- Collaborate with payroll, benefits, and other HR functions to ensure seamless service delivery
- Conducts new hire orientation and ensures a smooth transition from the recruiting team to training.
- Plans all company-sponsored employee events, wellness initiatives, and community involvement. Oversees employee engagement activities.
- Participates in the review, amending and/or creating and implementing human resource policies and procedures.
- Formulates responses for any unemployment claims and represents company for unemployment hearings.
- Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are in compliance with government regulations.
- Continuously evaluates processes and procedures to ensure that the HR team delivers for internal stakeholders in an effective and efficient manner.
- Manages and develops direct reports. Facilitates team collaboration and morale.
- Performs other tasks and /or projects assigned.
Qualifications
Requirements:
- Bachelor's degree in human resources or related field
- Minimum of 7–10 years of progressive HR experience, with strong exposure to recruitment, employee relations and employee engagement in the BPO industry.
- Solid knowledge of labor laws, HR best practices, and compliance requirements.
- Proven experience managing complex employee relations cases and end-to-end recruitment. Background in payroll, benefits and expatriates is an advantage
- Familiarity with HR Systems
- Experience partnering with senior leaders and managing cross-functional stakeholders.
- Excellent interpersonal skills with an ability to deal professionally with individuals at all levels inside and outside of Tenerity
- Ability to maintain confidentiality of employee information
- Professional Human Resource (PHR) or Senior Professional Human Resources (SPHR) Certification or recognized H.R. certification a plus
Skills & Competencies
- Strong recruitment and workforce planning expertise.
- Excellent verbal and written communication abilities.
- Excellent employee relations and conflict management skills.
- High level of emotional intelligence, discretion and sound judgment.
- Effective leadership and team management skills, with the ability to maintain morale and promote development and cross-training.
- Strong communication, coaching, and influencing skills.
- Comfortable working independently while collaborating cross-functionally.
- Highly organized with strong attention to detail.
- Ability to thrive in a fast-paced, evolving environment.
