HR Industrial Relations Associate (Alabang)

Company Description

IGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.

Qualifications:

• Bachelor's degree in Psychology, Industrial Relations, or Human Resource Management or any Bachelor's degree with experience in HR.
• At least 1-2 years of experience as an HR Generalist or Specialist focusing on Labor Relations and Employee Engagement in a BPO/Call Center industry.
• Amenable to work on site in Alabang, flexible in shifting or rotational schedule within 24/7 work hours.

Responsibilities:

• Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT.
• Implementation of the Discipline Policy and Code of Conduct; and Labor Laws.
• Coordinate and ensure timely completion of half-year and annual Performance appraisals.
• Manage Employee Retention, ensure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreement.

**It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds