What It's About
We are hiring an HR Generalist based in Manila to support Singapore HR operations within a Shared Services model. The ideal candidate has 5+ years of HR operations experience, including a minimum of 3 years hands-on, Singapore-specific HR practice. You will be the subject-matter expert (remotely) for Singapore employee HR queries, ensure compliance with Singapore employment laws, and partner with regional stakeholders to deliver efficient, employee-centric HR services. Experience with ServiceNow (ticketing) and SAP SuccessFactors (HRIS) is strongly preferred.
Key Responsibilities
- Serve as the primary HR SME (remote) for Singapore employee queries and HR-related concerns
- Advise and support employees and managers on HR processes aligned to Singapore legislation and company policies
- Localize regional/global processes to Singapore requirements; maintain clear, employee-friendly workflows and documentation
- Facilitate the grievance process and manage less complex employee relations cases for Singapore; escalate as needed
- Lead or contribute to HR projects (process improvements, policy updates, system enhancements); plan and execute smooth rollouts
- Draft and update HR policies, SOPs, templates, and knowledge articles; drive continuous process optimization
- Deliver onboarding and ongoing training within HR operations; support knowledge transfer across the team
- Train Tier 1 HR support to handle requirements specific to Singapore and other APAC countries
- Monitor compliance risks; stay current with Singapore legislation and proactively recommend mitigation actions
- Coordinate with Singapore-based vendors and government entities and manage related operational budgets
- Maintain HR metrics and prepare internal/external reports for the Singapore scope
- Process and audit employee data/transactions in SAP SuccessFactors; manage and resolve ServiceNow tickets within SLAs
What We Expect
Required qualifications and experience:
- 5+ years in HR operations or generalist HR, with at least 3 years Singapore-specific HR experience
- Experience in HR Shared Services or similar service delivery model strongly preferred
- Strong working knowledge of Singapore employment legislation and statutory requirements
- Hands-on experience with HRIS and ticketing tools; SAP SuccessFactors and ServiceNow strongly preferred
- Bachelor's degree (or equivalent) in Human Resources, Business, or related field
- Highly organized, structured work style with strong attention to detail and service orientation
- Proven ability to balance Singapore compliance with regional/global standards
- Excellent interpersonal, communication, and remote stakeholder management skills
- Ability to manage multiple priorities, meet SLAs, and deliver high-quality service across time zones
Preferred Skills
- Experience creating SOPs, process maps, and knowledge articles
- Exposure to Singapore payroll coordination and vendor management
- Data-driven approach to analyzing HR metrics and identifying improvements
What We Offer
Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:
- Hybrid work set-up
- Professional, international working environment
- Challenging, rewarding career within a growing company
- Collaborative environment, with on-the-job training and mentorship opportunities
- One-month sabbatical after every five years of service
- Education assistance program
- Fun office and team events, including volunteer opportunities to connect with and help our local communities
www.partnersgroup.com
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