Job Summary
The HR Generalist will provide end-to-end HR support across the APAC region. This role focuses on delivering day-to-day HR operations, managing employee lifecycle processes, and ensuring a seamless employee experience.
The ideal candidate is proactive, detail-oriented, and capable of handling multiple HR functions in a fast-paced, regional environment.
Key Responsibilities
- Manage end-to-end onboarding and offboarding processes, including documentation, system updates, and coordination with internal teams
- Serve as the primary point of contact for HR-related inquiries through the ticketing system (ServiceNow), ensuring timely and accurate responses
- Support HR operations for the APAC region (:200 employees), including handling employee queries related to policies, systems, and processes
- Maintain and update employee records in HR systems such as ADP (HRIS)
- Assist in payroll-related updates and ensure accuracy of employee information
- Support and maintain internal systems such as MyTime by addressing employee inquiries
- Ensure HR processes and documentation are compliant with company policies and regional requirements
- Assist in updating employee handbooks, policies, and process documentation
- Coordinate with Talent Acquisition to initiate and support onboarding processes
- Collaborate with cross-functional stakeholders including Hiring Managers, Finance, IT, and other regional teams
- Support HR initiatives and programs across the region
- Assist in employee engagement activities, including event coordination and preparation
- Handle general HR administrative tasks and documentation
Operational Expectations
- Manage a moderate volume of HR tickets daily (approximately up to 10 tickets/day)
- Provide timely and high-quality responses to employee inquiries
- Work independently with minimal supervision after onboarding and training
- Maintain high accuracy in data entry, reporting, and documentation
- Ensure strong follow-through on all HR tasks and requests
Requirements
Requirements
Education
- Bachelor's degree in Human Resources, Business Administration, or related field
- Equivalent experience may be considered
Experience
- Minimum of 3 years of HR experience, preferably in a regional or APAC setting
- Experience in HR operations, shared services, or generalist roles
Technical Skills
- Experience with HRIS systems (ADP preferred)
- Familiarity with ticketing systems (ServiceNow is a plus)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Experience supporting timekeeping or internal HR systems (e.g., MyTime) is an advantage
Key Competencies
- Strong communication skills (written and verbal)
- High level of confidentiality and professionalism
- Proactive and solution-oriented mindset
- Strong attention to detail and organizational skills
- Ability to work independently and manage multiple priorities
- Self-disciplined with strong accountability and ownership
- Positive attitude and willingness to learn
Work Environment & Other Details
- Supports APAC region (:200 employees)
- Moderate supervision with increasing autonomy over time
- May require occasional collaboration across time zones
