Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a company that delivers end-to-end mobility solutions. Our respected client is seeking for a HR Employee Shared Services Head who will lead and manage centralized HR operations and employee services across the organization, with primary oversight of Talent Acquisition, Compensation & Benefits, and Employee Relations functions. The role ensures efficient, compliant, and employee-focused HR service delivery while driving operational excellence, process improvements, and workforce support aligned with business objectives. This role has a hybrid work requirement in Taguig and will be reporting to the Chief People Officer.
Tasks and Responsibilities:
HR Shared Services Leadership
- Lead and oversee HR shared services operations and service delivery across the organization.
- Develop and implement standardized HR processes, policies, and service level agreements (SLAs).
- Drive continuous improvement, operational efficiency, and HR process automation initiatives.
- Ensure compliance with labor laws, company policies, audit requirements, and data privacy regulations.
- Manage HR systems, employee records, reporting, and HR operational metrics.
Talent Acquisition
- Oversee end-to-end recruitment and hiring operations to support workforce requirements.
- Partner with business leaders on manpower planning and talent acquisition strategies.
- Ensure timely hiring, quality candidate experience, and recruitment process effectiveness.
- Monitor recruitment metrics including time-to-fill, hiring efficiency, and sourcing effectiveness.
- Lead employer branding and recruitment process improvement initiatives.
Compensation & Benefits
- Oversee compensation and benefits administration and ensure accurate and timely delivery of employee benefits programs.
- Support salary review processes, benefits management, and compensation benchmarking initiatives.
- Ensure compliance with statutory and company compensation and benefits requirements.
- Partner with Payroll and Finance teams to ensure accurate employee compensation administration.
- Evaluate and recommend improvements to rewards and benefits programs.
Employee Relations
- Lead employee relations programs and support resolution of workplace concerns and disciplinary cases.
- Ensure consistent application of company policies and labor law compliance.
- Provide guidance to managers on employee relations matters and conflict resolution.
- Support employee engagement and workplace culture initiatives.
- Oversee investigations, documentation, and case management processes as needed.
Job Requirements:
- Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field
- Minimum of 10 years progressive HR experience, including leadership roles in HR operations, talent acquisition, compensation & benefits, and employee relations.
- Strong knowledge of labor laws, HR operations, and employee lifecycle management.
- Proven experience leading HR shared services or HR operations teams.
- Strong leadership, stakeholder management, and people management skills.
- Experience with HRIS and HR service delivery systems preferred.
- Excellent communication, analytical, and problem-solving skills.
- Experience in a shared service, medium to large scale enterprise, or high-growth organization.
- HR certification or postgraduate degree is an advantage.
- Experience leading HR transformation or process improvement initiatives
